At Jadibuti Pro, we take utmost care in preparing and packaging our herbal products. Due to the nature of our products, the following return and replacement policy applies:
Eligible for Return/Replacement:
We offer replacement or refund only in the following cases:
* Product received is damaged during transit.
* Wrong product has been delivered.
* Order is lost or cannot be delivered by the courier partner and is returned to us.
Not Eligible for Return:
For hygiene and safety reasons, we do not accept returns in the following cases:
* Opened or used herbal powders.
* Opened or used hair oils.
* Opened or used shampoos.
* Change of mind after purchase.
* Dissatisfaction due to personal preferences, expected results, fragrance, texture, or suitability.
Reporting an Issue:
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:
* Order number
* Clear photos/videos of the product and packaging
* Description of the issue
Claims raised after 48 hours of delivery may not be eligible for replacement or refund.
Refunds
Refunds will be processed only if:
* The order cannot be delivered and is returned to us by the courier partner.
* A replacement is not possible for a verified damaged or incorrect product.
Approved refunds will be processed to the original payment method within 5–7 business days.
Contact Us
For any return, replacement, or refund request, please contact us through our official WhatsApp number, Instagram page, or email.
Thank you for choosing Jadibuti Pro and supporting natural wellness.
